• Assist dealers and electricians with product installation guidance.  • Conduct technical orientation sessions for channel partners.  • Support commissioning activities remotely.  Quality & Process Improvement • Identify recurring product/service issues and report trends.  • Share customer feedback with product and quality teams.  • Suggest improvements in troubleshooting SOPs and service processes.  Customer Experience • Maintain professional communication with customers.  • Ensure customer satisfaction through timely resolution.  • Reduce repeat complaints through accurate diagnosisKey Responsibilities

Technical Support & Troubleshooting

• Handle inbound and outbound customer calls related to inverter and battery complaints. 

• Diagnose technical issues through phone, WhatsApp, video calls, and remote support.