Travel Agency Operations Lead

Work Location: Makati
Work Schedule: Monday to Friday
Work Setup: Onsite

Job Summary

The Travel Agency Operations Lead is responsible for managing travel bookings, operational coordination, and customer support to ensure seamless travel services for clients. The role also involves team leadership, client relationship management, and operational performance monitoring.

Key Responsibilities

• Manage end-to-end travel booking and ticketing operations
• Oversee airline reservations, rebooking, and itinerary changes
• Lead operations staff in delivering excellent customer service
• Coordinate with airlines and travel suppliers for booking requirements
• Handle urgent travel requests and high-priority client concerns
• Ensure operational targets and service standards are achieved
• Prepare operational r...