Description
The Transport Specialist supports the Third Party Carriers Operations team in Brazil, ensuring daily operational excellence across commercial carrier partners. This execution-focused role is responsible for monitoring carrier performance metrics, managing operational escalations, supporting volume allocation processes, and generating performance reports. The associate works closely with Carrier Managers to ensure carriers meet Service Level Agreements on quality (DEA), speed (GVS), cost (CPP), and losses (DNR and Shrinkage), acting as the operational backbone that enables data-driven decision-making and timely issue resolution across the 3P carrier network.

Key job responsibilities
• Monitor daily carrier performance metrics (MNR, Estimated Return Date, Shrinkage, DEA) and flag deviations to Carrier Managers for action
• Manage operational escalations with 3P carriers, ensuring corrective actions are tracked and closed within SLA
• Support daily volume ...