Job Description for L2 associates


Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.



Summary of Responsibilities

- Effectively communicate in a clear and professional manner at all times

- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

- Effectively manage sensitive cases by reporting up the escalation matrix

- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements

BASIC QUALIFICATIONS

- Qualitative Requirements Ø Graduation in any specialization from a reco...