Key Responsibilities:

• Daily Route planning of the delivery fleet.
• Co-ordinate distribution, drivers and helpers’ requirements to meet delivery needs.
• Maintain delivery schedules and track deliveries to ensure client needs are met.
• Update and provide delivery tracking information for vehicles, goods, drivers and helpers.
• Report driver issues such as accidents, safety concerns, or licensing issues.
• Direct, investigate, verify and resolve customer complaints, road accidents / incidents or any other unplanned event.
• To maintain the health and safety of the distribution team.
• Keep record of drivers and other staff (License copy /ID card / Health certificate Etc.).
• Assign drivers to deliveries, handle customer complaints, and investigate delivery issues, including returns, late or miss deliveries
• Manage shift deliveries against agreed service standards and operational KPIs
• Ensure all clie...