As the Transformation Manager , you will be the driving force behind Metta Welfare Association’s evolution. Reporting directly to the Deputy Executive Director (DED) , you will translate high-level strategy into operational reality. You will lead initiatives that strengthen our four strategic thrusts: Clients, People, Partnerships, and Programmes , ensuring Metta remains agile, digitally empowered, and impactful in the social service sector.

• Partner with Senior Leadership to develop and monitor the Organization Transformation Roadmap .
• Operationalize the Strategic Plan using frameworks such as the Balanced Scorecard (BSC) and OKRs to ensure measurable progress.
• Cultivate a culture of change, ensuring transformation initiatives are embraced across diverse departments and centers.