Manage the on‑time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best‑in‑class customer service to Expeditors customers and network of origin branches.
People
Exceed customer expectations by anticipating, understanding, and meeting their needs.
Be proactive and timely to resolve operational challenges, including escalation to management when necessary.
Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.
Maintain good relationships with service providers.
Operations
Track and Trace TRANSCON inbound shipments to ensure on‑time delivery.
Enter data and shipment updates accurately, and timely.
Manage timely deliveries based on shipment requirements.
Account for all special handling requirements for value‑added services.