Training Specialist Trilingual

Requisition ID: 263610

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Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

**Purpose**

The Training Specialist for the Collections unit is responsible for supporting resource management and overseeing training initiatives, ensuring alignment with IB’s collections strategy and the bank’s established policies.

**Accountabilities**

+ Act as a champion of a customer-centric culture, strengthening client relationships and leveraging the Bank’s enterprise-wide relationships, systems, and knowledge.

+ Lead role-specific, general, and mandatory training programs within the Collections Center.

+ Review training materials, coordinate training activities as required, and ensure their effective execution.

+ Work closely with the Collections Model Design team t...