This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

What you do

You will:

• Build and maintain Quality Management and Assurance frameworks for Specialty Lines, ensuring they're understood and applied by operations teams across Greater France and aligned with global standards.
• Ensure regulatory and internal standards are embedded in day‑to‑day work (especially around claims handling, complaints and customer protection), and that documentation, audits and reporting are up to date.
• Set up and coordinate Learning & Development guidelines and processes: collect training needs, support the creation and rollout of training content and certification paths, and track key metrics such as learning hours.
• Monitor and support Complaints Management and Customer Experience metrics (VOC, NPS/CSAT,...