Key Responsibilities

Operations Management

• Manage day-to-day operational activities related to training delivery and learning programmes.
• Support the development and implementation of annual training plans and schedules.
• Monitor operational performance, including participation, certification outcomes, and training effectiveness.
• Identify opportunities to improve processes, systems, and operational efficiency.
• Support innovation and the implementation of modern learning methodologies.

People Management

• Lead and support operational teams to ensure high performance and engagement.
• Provide coaching, mentoring, and development support to team members.
• Manage employee performance reviews and development plans.
• Support recruitment and onboarding processes.

Stakeholder Management

• Collaborate with internal departments and external ...