Position Overview
Admin and Operations - Conduct administrative and operational tasks of the Training Centre
- Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
- Manage administrative work (Attendance, preparation of course materials and course enrollment process etc)
- Coordinate and oversee training schedules to ensure adherence to SOPs
- Supports and contributes to the company's continuous improvement and training programs.
Learners Management - Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximizing enrollment rates.
- Build and maintain strong relationships with learners, to achieve high customer satisfaction
- Provide quality customer experience through understanding of their queries and needs through email, walk‑in and calls
- Ensure that all customer enquiries or feedbacks are...