Description and Requirements

Key Objectives of Position

The Training Management Intermediate Analyst is a key role within delivery operations responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance Agents' skills and performance. They monitor training program effectiveness and stay updated on training trends. Knowledge Champion Agent Service Readiness Improve Performance First Call Resolution) Identify potential areas for continuous improvement. Collaborate with Quality Control teams on increasing performance and productivity

Day-To-Day Tasks