About The Role

As a Trainer, you will play a pivotal role in training our new agents and collaborating with site leadership on various training initiatives. Your responsibilities will include:


+ Conduct engaging classroom and virtual training sessions for new hires.

+ Utilize diverse learning methodologies (e-learning, classroom, web-based/virtual, role-plays) to drive impactful learning and enhance performance.

+ Design learning experiences aligned with business objectives.

+ Ensure new hires undergo communication training courses.

+ Maintain updated records of training curriculums and materials.

+ Identify individual and team skills gaps.

+ Provide assistance during the nesting period.

+ Understand metrics and their impact on performance.
About You


+ Bachelor's degree or equivalent.

+ Capable of delivering back-to-back classes.

+ Basic knowledge of adult learning pr...