Trainer II/QA

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), providing mentoring to Program Ready Trainers, reviewing and modifying curriculum as needed, and evaluating training programs using various feedback methods.

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring, providing coaching and developmental feedback, and readiness recommendations.
• Utilize effective presentation and facilitation skills, including creative training techniqu...