Job Summary

Developing and executing effective training programme that contribute to agents’ productivity.

Key Responsibilities

• Develop, execute and support agent development path and training programme that improve agents’ retention and productivity.
• Digitalized training programs that improve training effectiveness and enhance agent training experience.
• Involve and assist in department /division project that align to company overall goal.
• Ensure training compliance by agents.
• Ensure quality and effectiveness of the training programme and compliance.
• Handle agencies’ enquiries on training related matters with excellent service mindset.
• Participate in company’s, division’s and department’s events and projects.

Key Requirements

• Degree holder in any field
• Good interpersonal skill
• Service oriented
• Team player
• Willingness...