Trading Application Support Specialist – Montreal (W/M)

We are currently looking for a Trading Application Support Specialist (W/M), based in Montreal, to ensure the deployment of our solutions to clients and serve as their primary point of contact for technical support.

Issue Analysis and Resolution

• Analyse and troubleshoot incidents, help customers resolve issues, explain usage, debug failures, pinpoint problems, implement workarounds, enhance performance, improve security, and determine root causes.
• Define severity and area of each issue, ensuring accurate classification and prioritization.
• Resolve tickets according to the required knowledge, adhere to proper process, and raise escalations when necessary for timely resolution.

Customer communication and support

• Serve as the primary point of contact for customers, addressing their requests through resolution or escalation.
• Keep custo...