Key Responsibilities

Project Delivery & Administration

• Fulfil all project requirements and ensure compliance with contractual specifications for the assigned tour programme(s).
• Prepare and maintain necessary admin documentation, SOPs and operational records.

Bookings, Registration & Guest Flow

• Oversee bookings, registrations, waitlists and enquires, ensuring that pre-tour processes are seamless, clear and efficient.
• Support frontline staff in managing guest expectations.

Manpower Planning & Team Management

• Manage and schedule all manpower required for the tours, including customer service staff and tour guides.
• Monitor performance standards and support staff development through coaching and regular check-ins.

Operations, Logistics & Coaches

• Oversee coach deployment and routing in coordination with the appointed transport operator ...