Job Description
• Position requires regular script writing and debugging of computer system activities (PowerShell or Python). Candidates should expect that 50% of their time be spent on scripting tasks.
• Create scripts to automate repetitive tasks or to make items that can be executed by help desk staff.
• Work closely with Stakeholders and vendors to ensure the implementation of the vendor product meets Stakeholder’s requirements. Demonstrate vendor product to Stakeholders (in some cases end users) to generate feedback on the system.
• Provide Tier II technical support for assigned products to end user. Conduct root cause analyzes and investigates technical issues reported by customers by analyzing the diagnostics available depending on the system such as the product logs, application code, Java thread dump, heap dump, network log and garbage collection logs to provide root cause analysis and solutions for issues.
• Experience working with Active Directory Domain Co...