The role is responsible for supervising and leading a team of paralegals to ensure effective service delivery, high client satisfaction, compliance with firm policies, and strong financial and operational performance within the practice. The incumbent will also play an active role in client engagement, query management, reporting, and continuous process improvement.

Duties and responsibilities

Supervision

• Ensures team members achieve performance objectives as set out in profile/performance agreement


• Establishes unit vision and direction and motivates/inspires team members to follow suit


• Evaluates team processes and obstacles and adapts processes to enhance delivery and performance of team


• Fosters good morale within the team


• Gives proper guidance to team members


• Implements and ensures adherence to HR policies and procedures with regard to staff management


• Negot...