Overview

The Retail Operations Manager plays a pivotal role in ensuring the seamless and efficient functioning of our retail operations, ultimately enhancing the client experience and driving sustainable sales performance. This role is responsible for overseeing four key pillars: Operational Excellence, Client Experience Excellence, Store Excellence, and Network Excellence. The Retail Operations Manager will lead the development, implementation, and continuous improvement of operational policies, procedures, and projects to support our strategic goals.

Key Accountabilities

Operational Excellence

• Oversee and manage all retail systems, ensuring their optimal performance and alignment with business needs.
• Lead and execute retail system projects from conception, im...