Position Overview
Job Description
RESPONSIBILITIES INCLUDE:
Testing and Fault Isolation on layer 1 and 2 of the OSI model by internal troubleshooting, testing with carriers, and working with customer vendors and/or technical support NOC's. This could include viewing router logs, loop testing, head to head testing, and PM Stats or a combination of all of the above.Working directly with CLEC's and ILEC's to troubleshoot customer transport issues.Inbound/outbound technical call handling from customers, agents, and transport partners. Create internal trouble tickets and carrier tickets, taking corrective action as required or contacting the appropriate parties to resolve issues.You will be working with customers via email, chat, and phone to resolve issues. You will have to determine the appropriate actions to take and have the self-motivation to deal with the service issue. Manage, prioritize, and multi-task to resolve trouble tickets as qui...