Tier II Field Engineer
Tinley Park, IL (http://maps.google.com/maps?q=8101+183rd+Street+Tinley+Park+IL+USA+60487)




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Description

We are seeking a driven and customer-focusedTier II IT Support Engineerto join our Managed Network Services team. In this client-facing role, you will provide advanced support to end users, both remotely and on-site, across a wide range of IT environments. You will act as a key escalation point for Tier I support and collaborate with Tier III engineers for high-level issue resolution.


This position is ideal for someone with strong troubleshooting skills, a solid understanding of infrastructure and networking, and a passion for delivering an exceptional client experience.


Key Responsibilities:

+ Provide on-site and remote technical support for desktop, server, and network issues for various client environments.

+ Escalate and work collaboratively with Tier III ...