Tier 3 Engineer
Schaumburg, IL (http://maps.google.com/maps?q=20+N+Martingale+Rd+Schaumburg+IL+USA+60173) • IT




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Job Type

Full-time

Description

The Tier III Engineer is responsible for server, network, application, and virtual CIO support related to technical troubleshooting and maintenance. This is an expert level of customer support for Managed IT Services. The Tier III Engineer has an expert understanding of the hardware, software and systems that the customer has on site. Responsibilities will range from support, installation, and troubleshooting of backup software, cloud technology, server infrastructure, domain hosting, visualization software, migrations, wireless access points, firewalls, switches, and Microsoft licensing.


Responsibilities

+ Provides Tier III support to the Proven IT Tier II Engineers, serving as an escalation point for complex technical issues

+ Analyzes and...