**Tier 2 Help Desk Specialist - Part-Time (Weekend Day Shift)**

**Category:** Service Desk / End User Services

**Main location:** United States, Remote

**Position ID:** J0526-1364

**Employment Type:** Full Time

**Position Description:**

We are seeking a dedicated and experienced Tier 2 Customer Service Representative to join our helpdesk team. The ideal candidate will provide expert-level support to our clients, resolving the most complex issues and ensuring a high level of customer satisfaction. This role requires advanced technical skills, excellent communication abilities, and a commitment to delivering exceptional service.
Shift Hours: M-F / 6:00 am to 6:00 pm

**Your future duties and responsibilities:**

. Provide expert functional and technical support to clients via phone, email, and chat.
. Troubleshoot and resolve the most complex customer issues in a timely and efficient manner.
. Serve a...