Job Description
• Support a 24x7x365 mission-critical environment, with availability for both day and night shifts.
• Act as a key contributor in endpoint management, ensuring rapid incident resolution through proactive monitoring and ticket response.
• Apply entry-level troubleshooting methodologies to address complex and diverse network issues involving mixed media and protocols.
• Support and maintain Cisco wireless network products and protocols, adhering to best practices.
• Provide technical support to internal and external customers during critical service-related issues.
• Effectively communicate and manage customer expectations regarding network performance and issue resolution.
• Utilize strong critical thinking skills and sound judgment to quickly and effectively resolve network issues.

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