**Description**

At ARA, we strive to hire valuable colleagues with not only the right skills, but who also demonstrate our core values of passion, freedom, service and growth.

If you are looking for a career as a Tier 1 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh, NC division of ARA has an exciting opportunity worth considering. Not only will you solve challenging core problems, you’ll also be able to grow your career in an exciting environment that promotes teamwork and cross-training in a wide range of related disciplines. 

The successful applicant will:

+ Monitor the helpdesk ticket queue and respond to requests based on priority and defined Service Level Agreements (SLAs).
+ Provision and manage user accounts, including email setup, RSA token registration, and group assignments.
+ Troubleshoot access issues, remote desktop connectiv...