The Head of O2C leads the team managing the entire Order-to-Cash cycle — from billing through cash application to collections and receivables integrity — across ZALORA’s Asian entities (Malaysia, Indonesia, Philippines and cluster) and Iconic. Reporting to the Group Controller and based in Kuala Lumpur, the role is accountable for the working‑capital outcomes of the function and for leading it through a significant efficiency and automation transformation. This is a hands‑on leadership role for someone who can both run a disciplined month‑end and rebuild the process and systems beneath it.

The role is accountable for delivering measurable O2C outcomes, including:

• Collections & working capital — drive DSO down to target, keep aged receivables over 90 days below a defined ceiling, and improve collection‑forecast accuracy.
• Billing — accurate, timely invoicing across all entities, moving from manual, decentralised billing to a single sh...