Manage a portfolio of customers and potential customers.
Act as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
Develop an annual/weekly customer call cycle (planned and unplanned maintenance) to secure committed orders with new and existing customers to ensure that agreed targets are achieved.
Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximize growth within the existing customer base.
Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
Conversion of qualified leads into customers (first time buyers), develop and penetrate existing accounts (retention and developme...