Are you highly organised, proactive, and passionate about supporting vulnerable customers? Paradigm Housing Group is looking for a part-time Tenancy Sustainment & Support Coordinator (25.5 hours per week) to join our dedicated Customer Support team. This is a fantastic opportunity to play a vital role in helping people sustain their tenancies and access the support they need.

About the Role

As our Tenancy Sustainment & Support Coordinator, you’ll provide essential administrative and coordination support to our Tenancy Sustainment & Support Team. You’ll be the first point of contact for incoming referrals, triaging and allocating them appropriately, managing shared inboxes, and ensuring safeguarding cases are tracked and escalated in line with policy.

You’ll also support the team with data collection, reporting, and communication helping us deliver timely, customer-focused services that make a real impact. Your attention to detail and ability to jug...