Use a strengths based approach, building on the attributes of our customers, to help them to develop the skills required to sustain their tenancy and assist in resolving complex benefit issues.
Conduct initial assessments to understand customer needs and opportunities’ and use coaching techniques to understand the root cause of the issue requiring support.
In collaboration with the customer, assist them to develop a wellbeing plan which sets out the outcomes they want to achieve and coach them to identify the actions they need to take.
To provide advice and guidance around welfare benefits and welfare support (white goods or furniture packages), to ensure customers have access to what they are entitled to.
To meet as regularly as agreed with customers and monitor the outcomes recorded in the wellbeing plan, analysing trends and patterns to assess how customers are progressing tow...