Summary This one-year temporary position is located within the Eastern District of Virginia Consolidated Information Technology Department which serves judges, judicial staff, and the staffs of the Clerk's Office and the U.S. Probation Office. The Temporary Information Technology Technician II provides IT help desk support for end users along with technical support in installing and configuring hardware and software programs. Responsibilities Respond to help desk calls and emails, log computer problems, and assist with routine problems; problems that are not quickly resolved or require a subject matter expert may be escalated to the next level; Utilize and maintain service desk management application; Analyze, log, track and resolve software/hardware matters of significance pertaining to network connectivity issues, printer, servers, and applications to meet district needs; Manage and maintain printers, scanners, and other peripherals including firmware and driver updates; Provide init...