Join TELUS as a Senior Specialist in Messaging Design, focusing on SMS and voicemail service reliability. This role combines technical expertise and operational support to enhance customer experience.
In this pivotal position, you will work within the Messaging vertical at TELUS, ensuring robust service delivery for millions. Your expertise will cover critical incident response, infrastructure modernization, and automation to maintain service continuity. Collaborate with external vendors and internal teams to refine messaging services and platforms.
Key Responsibilities:
• Oversee SMS, MMS, and voicemail lifecycle management
• Engage in critical incident investigation processes
• Perform changes during scheduled maintenance windows
• Collaborate with teams to improve service reliability
• Lead testing for new messaging technologies
Requirements:
• Degree in Engineering or equivalent
• Minimum 7 years in network operations
• Hands-on experience with SMS ...