Position Overview
Take charge of customer experience transformation at TELUS Digital as a Senior Manager, Digital CX & AI. Work hybrid or remotely while leading AI-enabled strategies to enhance enterprise interactions.
As a senior leader within TELUS Digitalβs Global CX organization, you'll leverage your expertise to deliver cutting-edge solutions. Your responsibilities will include leading technical initiatives and fostering excellent partnerships with clients to drive impactful outcomes. The role requires balancing strategic vision with hands-on technical leadership for successful delivery in complex environments.
Key Responsibilities:
β’ Design AI-driven solutions with collaborative teams
β’ Lead high-performing squads focused on client KPIs
β’ Ensure project delivery excellence and client satisfaction
β’ Provide technical leadership across complex architecture
β’ Mentor and develop teams for growth and accountability
Requirements:
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