Overview

The Teller is responsible for delivering efficient accurate and courteous banking services while ensuring compliance with internal policies regulatory standards and risk controls. The role involves handling cash transactions deposits withdrawals and other branch services contributing directly to customer satisfaction and operational excellence. The Teller serves as the first point of contact for customers and plays a vital role in upholding the banks reputation for service quality accuracy and trust.

Key Responsibilities

1. Customer Service

• Deliver prompt courteous and professional service to all customers.


• Handle inquiries complaints and requests with empathy and efficiency escalating complex cases where required.


• Maintain a professional demeanor and ensure fair treatment of all customers including people of determination and vulnerable customers.


• Pr...