Performs customer-facing cash counter transactions accurately, securely, and within agreed turnaround times, in compliance with FAB policies and regulatory requirements.

Supports the branch in delivering teller-related service KPIs — including NPS, Right First Time (RFT) in teller transactions, teller-related complaint resolution timelines, service request turnaround, and mystery shopping scores — while providing excellent customer service and promoting FAB products and services.

Transaction Processing & Operational Accuracy

• Process cash withdrawals and deposits in local and foreign currencies, cheque deposits, inter-account transfers, and vault/main safe transactions.
• Perform end-of-day reconciliation of teller cash and valuables.
• Manage transactions related to manager’s cheques, demand drafts, telegraphic transfers, IPO processing, clearing, and returned items in line with FAB procedures.
• Ensure correctness of cash requeste...