Telephony Trainer

Subject Matter Expert (SME)

Full-Time / Contract On-Site / Remote Telecommunications & Contact Center

About the Role

We are seeking a skilled Telephony Trainer to join our team and deliver comprehensive training

programs for contact center agents, supervisors, and technical staff. This role is central to

ensuring all personnel are proficient in telephony platforms, call handling procedures, and

communication best practices. The ideal candidate combines deep hands-on experience with

telephony systems and a passion for adult learning and instructional design.

This role is well suited for an experienced trainer or contact center professional who thrives in

dynamic environments and can bridge the gap betw...