The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

This role focuses on troubleshooting, user support, system maintenance, reporting, onboarding support, and basic administration within the Call Center telephony platform. This is a great opportunity for someone looking to grow their career within telephony systems and call center technology.

The Telephony Systems Administrator will assist with:

+ Day-to-day support of telephony and call center systems

+ Troubleshooting system and user issues

+ IVR updates and maintenance

+ User setup and onboarding support

+ Basic reporting and campaign support

+ Coordination with third-party vendors when issues arise

+ Maintaining and improving existing call flow functionality


Responsibilities

+ Provide ...