Managed by the Pan Pacific Hotels Group, PARKROYAL COLLECTION Pickering, Singapore is an iconic hotel landmark with a stunning hotel-in-a-garden concept that incorporates energy-saving features throughout the building. Our sustainable project design and green efforts have earned it numerous accolades including 'World's Leading Green City Hotel, 2024' title at the prestigious World Travel Awards. The 367-room hotel offers uncomplicated, modern and efficient service and a team of hotel associates who find joy in real connections The Role Oversee all incoming calls from guests and ensure prompt, courteous and accurate responses to their inquiries, requests and concerns Resolve escalated issues efficiently and provide appropriate solutions to ensure guest satisfaction Update and conduct daily handover log and briefing to provide and elaborate latest and updated information to the team Ensure the team always adhere to company policies, SOPs and acted according to the company code of conduct...