**Telephone Operator (Instant Service Agent)**

**Location: InterContinental Sapporo**

At InterContinental Sapporo, we are looking for a courteous and professional **Telephone Operator** who is passionate about delivering seamless guest experiences through effective communication. In this role, you’ll be the first voice our guests hear and a key point of contact within the hotel—making every interaction feel personal and welcoming.

**Your Day-to-Day**

As a **Telephone Operator** , you’ll be responsible for:

**_Guest Services & Communication_**

Answering all incoming and outgoing calls with accuracy, efficiency, and courtesy

Managing and documenting all wake-up call requests

Handling international calls and directory assistance for guests

Addressing guest needs and requests promptly, escalating complaints when necessary

Calling guests and colleagues by name whenever possible to create a personali...