Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary.
Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier.
Screens incoming calls for guest when requested.
Pages called party through paging system.
Updates room rack in Telephone Exchange.
Handles wake-up calls and requests for directory assistance from guests; gives general information to guests.
Handles emergency communications for the hotel.
Maintains cleanliness and order of work area.
Performs duties as may be assigned.
Qualifications
High school Diploma or equivalent.
Excellent communication skills, both written and verbal required