Position Overview
This role is required to perform outbound contact engagement to Allianz's bank partner customers to promote general insurance products.
Responsibilities This role has a blend of skill sets in both customer service and sales. The focus is on customer service excellence to ensure claims and product benefits/processes relating to claims are correctly articulated.
- Conduct outbound calls to promote products with clear product knowledge to existing and potential customers of our business partners
- Upsell / cross-sell GI insurance products & retain customers based on customers’ needs
- Ensure all sales calls comply with all quality standards and regulatory requirements
- Contribute to sales efforts to attain business sales goals
- Perform system UAT from time-to-time and devise process workarounds if needed
- Contact customers for renewal and recovery procedures
- Any other duties as and when deemed necessary to...