Summary

Purpose: Triages or manages symptom-based encounters with a patient over the phone or video by a Registered Nurse utilizing evidence-based triage protocols. With the goal to decrease unnecessary visits to physicians, APP’s, and the emergency room, as well as to provide information for self-care, uses excellent communication and information-gathering skills to determine the best course of action for the patient. Deals with the entire spectrum, from healthy patients to the acute and chronically ill. Telehealth triage nursing is based on the six-step nursing process: nursing assessment, diagnosis, goal/outcome identification, planning, implementation, and evaluation. Interventions commonly applied by the Telehealth Triage RN - Lead include:

identifies and clarifies patient needs; conducts health education; promotes patient advocacy and self-efficacy; and assists the patient to navigate the health care system.



Duties & Responsibilities: Acc...