Position Overview
Responsibilities - Complete the important tasks outlined on the Officer Shift Checklist to record and follow up all job related incidences in the Officer Log
- Report broadband and telephone equipment defects to the relevant vendors
- Attend to complaints and enquiries referred to by Communications Assistant
- Highlight important events special instructions and information to the team
- Handle follow ups passed over from the previous shift
- Handle and deliver the Hotels general emails to the relevant departments promptly for follow up
- Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
- Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
- Ensure Broadband charges tally with the Hotel PMS postings
- Conduct and attend trainings daily briefings and monthly departmen...