Position Overview
Responsibilities - Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- andle every query in a polite and courteous manner and exceed guest expectations.
- Ensure guests are greeted by name upon calling as per Rixos Standards.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the fidelio guest profile system.
- Complete managements long distance call vouchers and record them on the traffic sheet.
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls
- Take messages for guests and management as per the required standard
- Ensure all external...