Position Overview
The Role:
As a Tele Counselor, you will play a crucial role in providing guidance and support to clients through telephonic communication. You will be responsible for understanding client needs, offering solutions, and ensuring a positive experience.
- Conduct telephonic counseling sessions with clients.
- Assess client needs and provide appropriate guidance.
- Maintain accurate records of client interactions.
- Collaborate with team members to enhance service delivery.
- Participate in training and development programs.
Ideal Profile:
The ideal candidate will possess a blend of technical and interpersonal skills, along with a relevant educational background.
- Experience in counseling or related field.
- Excellent communication skills.
- Strong problem-solving abilities.
- Empathy and active listening.
- Ability to work independently and as part of a team.
<...