Job Summary:
We are seeking a highly motivated and results-oriented Manager - Telecollection to lead our telecalling collection efforts for accounts falling under DPD 1 to Recovery. This role will be pivotal in optimizing our dialer strategy, driving collection efficiency, and ensuring the achievement of collection targets across various buckets, regions, campaigns, segments, and individual accounts. The ideal candidate will possess strong analytical skills, clear understanding of dialer functionalities and collection processes, and proven experience in managing and motivating telecalling teams.
Key Responsibilities:
Dialer Management & Strategy:
Develop and implement daily dialer input strategies to maximize connect rates and collection efficiency for all DPD buckets (1 to infinity).
Continuously analyze dialer performance and make necessary adjustments to calling lists, pacing algorithms, and filtering criteria.
Collaborate with relevant teams to optimize dial...