Responsible for 1st Level Operations activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
Responsible for network monitoring and first level troubleshooting of technical incidents
Responsible for creating Trouble Tickets, escalating to 2nd Level Operations and following up until the technical incidents are resolved
Responsible for communicating and notifying the relevant stakeholders regarding network status and the technical incidents
Qualifications
Experience with network monitoring and fault management in a Wireless Network (fresh graduates are welcome to apply)
Familiar with Network Monitoring System and Ticketing System
Good communication skills and good English language proficiency, both written and verbal