Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The primary function of an L3 Analyst is to ensure that the SOC team is performing its functions as required and to trouble shoot problematic incidents and events. In summary, the L3 Analyst shall also act as the technical SME and shall report technically to the L4 Analyst.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.

The primary objective of this role is to ensure zero missed service leve...