The role of a Technical Support Specialist I within our organization is to serve as the first point of contact for customers seeking technical assistance over the phone, email or in-person. This role will help support computer systems, hardware, and software for students, faculty, staff, and other constituents of the Colleges.



Essential Responsibilities:




+ Serving as the first point of contact for customers seeking technical assistance over the phone, email or in-person.

+ Performing remote troubleshooting through diagnostic techniques and pertinent questions.

+ Support peers in installing, configuring, and updating hardware and software on mobile devices, printers, laptops, desktops, classroom technology, etc.

+ Providing regular maintenance to existing hardware and computer systems.

+ Creating, updating and/or maintaining technology or service documentation.

+ Providing recommendations f...