The Technical Lead End User Operations role provides senior-level technical leadership and acts as the escalation point for the team. This role is responsible for ensuring high-quality end-user support services, driving technical standards, mentoring engineers, and coordinating complex incidents and problem management activities.

The Technical Lead will oversee desktop support operations, ensure adherence to ITIL best practices, and work closely with infrastructure, security, and application teams to improve the end-user computing environment.

Role Involves

Technical Leadership & Escalation Support

• Act as the primary escalation point for complex desktop, hardware, and software issues.

• Provide advanced troubleshooting and root cause analysis for recurring incidents.

• Define and enforce technical standards, procedures, and best practices for end-user support.

• Lead major i...